Help & How To Centre

It's easy! Once you're logged into your account, simply visit the product that you'd like to review and underneath the product name, click on +Write a Review. To make sure your review gets published, try to make your review useful and informative. You can talk about the product, our customer service or anything else related to your order that you liked (or didn't like). You can leave your name or remain anonymous if you prefer. You'll receive 100 reward points once your review is published.

If you click on the "+" icon on the side of the Line 1 this will add a second line. To make it look smaller than the first line we recommend adding more text, e.g. If Lost Call Mum: 0444 222 333 will usually look smaller than just putting the number. Otherwise just write in the comments section when you check out and we can make the second line smaller.

To view your shopping cart please click on the orange shopping cart in the top right corner of the website. If you are on a phone device, you may need to scroll down further to 'View Cart'. Once you are in the shopping cart, to remove items from your cart, please click on the small blue 'x' at the very left of the item you wish to remove. To update the quantity of an item, change the number; eg, '2' to a '1' and click 'Update Order'.

First ensure you are logged into your account. Once you are ready to checkout, in the Payment section of our checkout, please tick the box that says, 'Use Reward Points'. You’ll need a minimum of 500 points before you can redeem them.

We can occasionally do custom prints, but this will depend on what it is that you would like to get printed. Please email sales@brightstarkids.com.au with all of the details so that we can assist you further.

Please call us on 1300 668 997 during office hours or email us at sales@brightstarkids.com.au and let us know the issue(s) you’re having, along with what type of computer or device and browser you're using to help with your enquiry. We’ll do our very best to get your issue sorted.

Please refer to our shipping and delivery page for more information.

Please refer to our returns & exchanges page for more information.

Yes, Stick On Labels will stay stuck to most containers in the dishwasher. We recommend following these steps to help them work correctly.

Step One: Always clean the surface of the place where you want to stick the label to. (Any dirt, oil or grease may prevent the label from bonding properly).

Step Two: Stick your labels to smooth surfaces that are clean and dry (free of oil, grease or dirt). Allow up to 24 hours before placing the container with the label into the dishwasher or steriliser.

Surface Notes: Some Tupperware plastics or plastics with bumps, ridges or frosted surfaces may not be compatible especially if you need them to be cleaned in your dishwasher (see the image below). Although frosted surfaces can appear smooth, they actually have lots of little bumps that allow air and water to get under the label and may peel off.

Step Three: To make your labels last for years in the dishwasher, we recommend that items should be placed on the top shelf and not go through the very hot temperature settings, e.g. pots & pans.

Stick On Labels can be easily stuck to most of your kid’s things, such as plastic bottles and containers. Being 100% waterproof they’re safe to use on most containers in dishwashers, sterilisers, microwaves and freezers.

Surface Notes: Some Tupperware plastics or plastics with bumps, ridges or frosted surfaces may not be compatible especially if you need them to be cleaned in your dishwasher (see the image below). Although frosted surfaces can appear smooth, they actually have lots of little bumps that allow air and water to get under the label and may peel off.

If you’ve ordered a Shoe Label kit or one of our Value Label Kits, you will have received blank labels. These are to go over the top of your coloured Funky Feet or Round Labels to give the print protection from wear and tear. They make the labels super durable and able to withstand even the sweatiest of feet!

Here are some simple steps for how to apply them correctly:

Step One: For the Funky Feet Shoe Labels, stick the right foot shoe label on to the inside of your kids right shoe and the left foot into the left shoe (smooth surfaces work best).

For the Round Shoe Labels, you simply stick each dot into each insole. Rub the labels down using good pressure.

Step Two: Stick the clear shoe label over the name label (this will ensure that the writing doesn't wear off).

All our labels are produced on the best quality permanent vinyl that is printed with a durable ink, to make them withstand the toughest conditions. They're designed with rounded edges that make them stay stuck without peeling for years.

Our Label Maker allows you to automatically see how your labels will look with the personalisation. You can make your labels as individual as your little one by choosing from 9 different colours, 3 fonts and over 190 icons. You can also choose to have any kind of text on 1 or 2 lines on most of the labels.

Yes, the preview will be how it will be printed. Our design team will review each label and adjust the layout if there is an error with the preview. Some slight variations in colour may occur as computer screens can vary.

Sorry this isn't available, however with our smaller sized kits, it's easy to buy more than one kit. You can then personalise them with different colours and icons.

Yes. Every single label that leaves Bright Star Kids is individually cut so that it's easy for you to just peel off and stick to whatever you want.

These shoe labels stick best to smooth surfaces, and once they’re on, they’ll be hard to get off. Extra clear labels come with each pair of Shoe Labels or Funky Feet to stick over the top. This gives your labels extra protection from wear and tear.

Yes we can print most characters, including Chinese and Greek. You should be able to preview your labels in International Characters before you buy. If you have any concerns or issues with this, please get in contact with us.

Yes, simply select ‘Add Gift Options’ in the checkout to have your order beautifully Gift Wrapped for your loved one. Choose to have the entire order Gift Wrapped or you can select to have each item individually wrapped if it is for more than one person.

NO STEAM can be used when ironing on these labels. Empty all water out of your iron to ensure that they will adhere correctly.

Before You Start: Empty any water out of your iron. Put your iron setting to cotton (medium to high) and turn off the steam setting.

Step One: Peel off one of your white Iron On Clothing Labels from the plastic backing sheet. These labels will have a plastic feel and will not be sticky to the touch. Once the heat of the iron goes on to it, that’s when the adhesion will happen.

Step Two: If you’re putting it on clothing such as a t-shirt, you’ll need to turn it inside out, so that it’s easier to iron on to. Then place the Iron on Label face-up on your fabric (the text side face-up).

Step Three: Place the treated paper supplied with your labels over the top of the label. If you run out or lose the treated paper, see tips below.

Step Four: Using a med/hot dry iron with NO STEAM, press down firmly over the entire label for approximately 10-15 seconds (see tips on testing the temperature below). It's best to use the pointed part of the iron to really push the label into the fabric.

Step Five: Remove the iron and allow the paper to cool. Peel the treated paper away from the label.

Step Six: Check to make sure that the entire label has stuck to the fabric by stretching it in both directions (read our tips on testing the label below). If you're worried that the label might not be completely merged or you notice that a little bit of the edge is coming up, you’ll need to repeat the above steps.

Please Note: If you don't use enough heat and/or pressure on all sides of the labels, this may cause the label to come off in the washing machine or tumble dryer. Labels that are adhered correctly will not come off most kinds of fabrics, such as cotton.

Yes, as long as you've applied them correctly, they're so durable that they'll probably outlast the clothing itself. We recommend that you wait for at least 24 hours before putting the item into the washing machine or tumble dryer to allow the fabric to completely adhere to the clothing labels.

They can be put through washing machines and tumble dryers without peeling off, even industrial style machines that are used in boarding schools and nursing homes.

The temperature and timing may differ depending on the type of fabric and make of iron, e.g. cottons will need a higher temperature with longer pressure and nylons will need a lower temperature with less pressure. We highly recommend that you test your clothing labels in an inconspicuous area before using all of your clothing labels.

These clothing labels work best on fabrics that allow for irons, such as 100% cotton. We love to use them on school uniforms, hats, socks, underwear, towels and even some swimwear (although this last one can be a little tricky to get right).

This is transfer paper and it is to use when you iron the labels on to your clothing. Please DO NOT use a substitute to the treated paper (such as a cloth), as there won't be enough heat to penetrate into the label and make it adhere.

If you run out or lose the treated paper, simply use good quality baking paper instead. As long as it’s got a good silky feel, this paper should work perfectly. We recommend using a good quality Baking or parchment Paper brand.

Yes you can add a telephone number to most of the iron on labels, and usually most people add it as a second line. It’s also good idea to stick this label in a noticeable place, so if it does get lost, the person who has found it will be able to contact you more easily.

Yes, we print all of our clothing labels with your details and all of Bright Star Kids Labels are individually cut so that it’s easy for you to just peel off and use. You can personalise & preview your clothing labels before you buy to make sure they look perfect.

Our clothing labels are produced on a fantastic vinyl material that becomes part of the fabric it's ironed on to. When you peel it off you’ll notice that it’s not sticky, as the adhesion only becomes active once heat is applied. It’s soft and smooth so it won't irritate sensitive skin.

We only offer iron on clothing labels, which most people find much quicker and easier to use than sew on labels. Once they're applied correctly they'll be more durable than the sew on clothing labels type.

Sorry this is not available for Clothing Labels. If you need to have no visible backing, the only way is to get them embroidered.

If you need to iron clothing that have iron on labels adhered to them, DO NOT put the iron directly on top of the label as the label may melt.

Once you have ironed the clothing labels to the fabric properly, it will be very difficult to remove them as they are designed to be a permanent label. This means that they won't come off in washing machines and tumble driers.

Yes we can print most characters, including Chinese and Greek. You should be able to preview your labels in International Characters before you buy. If you have any concerns or issues with this, please get in contact with us.

Yes, simply select ‘Add Gift Options’ in the checkout to have your order beautifully Gift Wrapped for your loved one. Choose to have the entire order Gift Wrapped or you can select to have each item individually wrapped if it is for more than one person.

Bright Star Kids range of Bag Tags are easy to use. You can attach our Bag Tags to nearly any sized handle, perfect for school bags, tote bags or even luggage.

Step One: Push the plastic strap through the hole of the Bag Tag.
 

Step Two: Pull one end of the strap through the other end.
 

Step Three: Place the strap under the handle of the bag.
 

Step Four: Bend the Bag Tag and push it through the plastic strap.
 

Step Five: Pull the Bag Tag strap tight so that it's nice and secure.
 

Step Six: Pop your sticker on and your Bag Tag will be ready to rock.
 

Our Bag Tags are made from a sturdy, yet flexible plastic. This means that your bag tags will sit straight on your kid’s bags, rather than curl around. The Bag Tags have a matte finish, with a space on the back to allow for you to stick a label or write with a permanent black marker.

Yes, simply select ‘Add Gift Options’ in the checkout to have your order beautifully Gift Wrapped for your loved one. Choose to have the entire order Gift Wrapped or you can select to have each item individually wrapped if it is for more than one person.

Our amazing removable and reusable Wall Stickers can be used on most kinds of smooth household surfaces, including:

• Plasterboard
• Cement Render
• Painted brick
• Tongue & groove
• Glass
• Furniture

You should ensure that your walls have been painted with at least 2 - 3 layers of good quality paint (ideally not the Wash & Wear variety). If your walls have recently been painted, we do recommend waiting up to 3 weeks for the paint to completely dry before adhering the Wall Stickers to help ensure they apply and stay smooth against the surface. Please Note: new houses tend to only have 1 layer of thin paint, so you'll need to paint with another 2 layers before you can use these wall stickers.

Yes, you can easily remove them and transfer them to a new room or home. This is one of the fantastic things about our removable Wall Stickers. Simply peel them off and stick them back on to your clean backing sheet that they originally came on. Then bring them to your new home and stick them back on the wall.

If you have lost your original backing sheet you can place them on baking paper and transfer them on that instead.

Simply use a dry cloth or duster to lightly wipe over the Wall Sticker to remove any visible dust. Do not rub hard with a damp cloth or use cleaning products on the printed part of the material as some colour fading may occur.

We DO NOT recommend using a humidifier with our range of Wall Stickers as damage may occur to the print or the humidity may make the wall stickers peel off the wall. Bright Star Kids are not liable for any damage that may occur.

We're so sure that our quality Wall Stickers will stay stuck to all household surfaces that we'll give you 100% of your money back if they don't! Simple as that.

Our one colour Wall Decals & Wall Letters are excluded from this guarantee, as this material isn't as flexible as the Fabric Wall Sticker material. If you'd like to try before you buy please get in touch for a free sample.

Step One: At least 2-3 layers of quality paint. If you don’t have enough paint on your walls (as is the case in most newly built homes) you may find that the Wall Letters peel some paint off when you want to remove them.

Step Two: Allow the paint to dry correctly for approx 2-4 weeks (longer for damp and/or cold rooms). If you don’t allow the walls to dry properly, you may find the Wall Letters peel off.

Following these 2 steps will allow your Wall Letters to stay stuck properly and be easily removed in the future.

Recommended Paint: We recommend avoiding wash & wear types of paint that are designed to repel dirt, as this can also cause vinyl to not adhere correctly. 

The price will be calculated based on the number of characters you enter along with the size of the font chosen. You can choose from 5 different size letters – 30cm/11", 20cm/8", 15cm/6", 10cm/4" & Small 5cm/2".

You can view more details on pricing in the Size & Price Guide in the main description tab.

The Wall Letter name or quote will be scaled down to fit in panels that are 15cm/10cm/5cm high. 

Wall Letters are made from a different material to our full colour fabric Wall Stickers, and will only work on smooth surfaces, such as plasterboard, glass and furniture. We recommend avoiding wash & wear types of paint that are designed to repel dirt, as this can also cause vinyl to not adhere correctly. We also do not recommend placing the vinyl on cement or concrete walls, as the bumpy surface can cause the letters to not adhere smoothly.

Bright Star Kids will aim to make sure that all the names or words in each order will be similar in height, so no words will be smaller than others. This may mean that we need to scale down some names or words to make them work alongside the other names.

If you've ordered Wall Letters in the past, and would like to match the size of your current order to the last one, simply add a note in the Comments section of the checkout letting us know what you'd like and what your previous order number is. We'll be able to make sure your new Wall Letters match up perfectly in size & style to your previous batch.

Wall Letters are made from a removable vinyl, which you can stick to most surfaces. This is a different material to the fabric Wall Stickers range, so there will be a difference in finish and colour.

Our vinyl wall letters are NOT the same as wooden wall letters that generally come in varying depths. Vinyl Wall Letters look like they've been painted on and are a less expensive option that still looks amazing when applied to your wall.

Yes we can print most characters, including Chinese and Greek. You should be able to preview your order in International Characters before you buy. If you have any concerns or issues with this, please get in contact with us.

Yes, they are custom made for you with your child's name or favourite quote created in your preferred font style, colour and size. Use our Wall Letter Maker to preview what your wall letters will look like before you buy.